Privacy Policy

Last Updated: March 7, 2026

NowTel Digital ("we," "us," or "our") operates as an Internet Service Provider (ISP) Reseller. We are committed to protecting your privacy and ensuring compliance with the Pakistan Telecommunication Authority (PTA) regulations and global data protection standards.

1. Information We Collect

To provide fiber internet and IPTV services, we collect:

Personal Identifiers: Name, CNIC (required by PTA for subscriber verification), and installation address.
Contact Information: Phone number (WhatsApp enabled) and email address.
Technical Data: IP addresses assigned to your connection and session logs (maintained for the legal duration required by Pakistani law).

2. Use of WhatsApp Business API

As part of our service, we use the Meta/WhatsApp Business API to send you:

Monthly electronic invoices and payment receipts.
Technical maintenance alerts and downtime notifications.
Account verification codes.

By subscribing to our service, you consent to receive these transactional communications via WhatsApp.

3. Data Sharing and Legal Disclosures

We do not sell your data. However, we share information with:

Upstream Providers: Our parent ISP to facilitate your actual internet bandwidth and routing.
Regulatory Authorities: We may disclose information to the PTA or law enforcement agencies when required by the laws of the Islamic Republic of Pakistan.
Meta Platforms, Inc.: Necessary contact data is shared to facilitate WhatsApp messaging services.

4. Data Retention

In accordance with PTA regulations, subscriber antecedents and traffic logs are retained for the period prescribed by the Telecommunication (Re-Organization) Act, 1996.

5. Contact Information

NowTel Digital
Geo Madina Plaza, Peshawar Road, Tarnol, Islamabad
Email: support@nowtel.pk | Phone: +92 311 5533750